Abuse Reporting Policy

BlackSMS ("we," "our," or "us"), available at https://blacksms.in, maintains a proactive compliance structure. We are committed to maintaining a clean, legitimate communication network. This Abuse Reporting Policy defines what constitutes service abuse, how to submit an abuse ticket, and our internal response timeline.

1. What Constitutes SMS Abuse?

We define SMS gateway abuse as the transmission of any message that violates our Acceptable Use Policy (AUP) or applicable telecom regulations. This includes:

• Phishing & Brand Spoofing: Messages designed to impersonate banks, government agencies, e-commerce platforms, or popular brands to steal customer credentials.
• Financial Fraud & Scams: Unregulated loan offers, fake cryptocurrency schemes, fake lotteries, and job scams.
• Spam & Unsolicited Marketing: Sending marketing or commercial texts to recipients who have not opted in, or who are registered on the National Customer Preference Register (NCPR / DND).
• Illegal OTPs: One-Time Passwords generated to support illegal online activities, fraud, or fake account registrations.

2. How to File an Abuse Report

If you receive a suspicious SMS or believe a BlackSMS customer is violating our policies, please submit an abuse report to our compliance team. To help us identify the sender, you must include the following details:

• Originating Header (Sender ID): The 6-character header of the incoming text (e.g., XX-XXXXXX).
• Recipient Phone Number: The mobile number that received the message.
• Timestamp: The exact date and time the message was received.
• Full Message Content: The complete text of the message, including any URLs or links.
• Supporting Evidence: Screenshots or photo captures of the message on the handset (recommended).

Please send all abuse reports directly to our secure reporting email: [email protected].

3. Investigation Process & Timelines

Upon receipt of an abuse report, our compliance department executes the following protocol:

• Triage: Reports are triaged within 4 hours of receipt. High-priority threats like phishing or financial scams are escalated immediately.
• Identification: We cross-reference the sender header, timestamp, and message parameters in our system logs to isolate the offending customer account.
• Account Action: If a policy violation is confirmed, we immediately suspend the user's API credentials and lock the account.
• Resolution: The customer is notified of the block and must produce verifiable opt-in records or DLT template approvals. Failure to justify the traffic within 24 hours leads to permanent account termination.

4. Law Enforcement Cooperation

BlackSMS maintains a cooperative relationship with the Cyber Crime Investigation cells in India and global law enforcement agencies. In instances of confirmed cyber fraud, phishing, or financial scams, we proactively share traffic logs, IP address registrations, payment profiles, and KYC documents of the offending user with law enforcement authorities for further criminal prosecution.