Customer Verification Policy

To protect our cloud gateways, prevent spam campaigns, and meet financial compliance regulations, BlackSMS ("we," "our," or "us"), available at https://blacksms.in, maintains a strict Customer Verification Policy. This document defines the lifecycle validation steps that every customer account must complete.

1. Initial Registration Verification

Upon creating an account on the BlackSMS portal, the platform executes a series of automated verification checks:

• Email Verification: A double opt-in activation link is dispatched to the customer's registered email address. This email must be verified before dashboard access is permitted.
• Mobile Verification: A One-Time Password (OTP) is sent via SMS to the customer's registered mobile number to confirm handset ownership.
• IP Geolocating and VPN Restriction: Our systems log the signup IP address and match it against geographic boundaries. Registrations originating from anonymous proxies, Tor nodes, or high-risk VPN networks are automatically flagged for manual review.

2. KYC & Business Verification

As described in our KYC Verification Policy, all accounts must submit valid business registration proof (GSTIN/PAN/Incorporation certificates) and DLT registrations. Outbound API keys and SMS credit purchases are restricted until our compliance desk reviews these documents and moves the account status to "Verified."

3. Payment & Billing Verification

To prevent payment fraud and chargeback occurrences, we enforce billing controls on our integrated payment gateways (Stripe, Razorpay, Cashfree, and banks):

• Name Matching: The name on the credit card, debit card, or net banking account used for transactions must align with the verified KYC business identity or authorized administrator profile.
• First Transaction Verification: Accounts executing their first transaction above a specified monetary threshold may be requested to confirm payment details through a micro-transaction verification or email authorization.

4. Periodic Re-verification & Auditing

Business verification details are not static. To ensure ongoing accuracy, BlackSMS conducts periodic reviews. Accounts are required to update their corporate registration documents, business addresses, and active DLT configurations annually. Failure to provide updated details within 14 days of a re-verification request will result in temporary API suspension.

5. Non-compliance Enforcement

Any account found using fake contact numbers, forged business registrations, or stolen payment credentials during our verification process will be immediately terminated. BlackSMS reserves the right to blacklist the associated email domains, phone number ranges, and company credentials from future registration attempts.